We want you to love what ou have ordered and be completely satisfied with it. If you’ve mistakenly ordered the wrong size, color, or style, then it's ok. These issues sometimes happen. We may offer you a free exchange considering you meet the following conditions:

Eligibility for Exchange:

• Size, Color, or Style-Related Exchanges Only: Exchanges are limited to issues related to size, color, or style.
• Same Design Required: The product design must remain the same; exchanges for different designs are not allowed.

Condition of Returned Items:

• Original Condition: Items must be returned in their original condition, unworn, and with all tags attached.
• No Worn or Damaged Items: We may refuse returns for items that have been worn, washed, damaged, or are in poor condition.

Costs Involved:

• Replacement Item: We will cover the cost of a maximum of two replacement items per order.
• Shipping Costs: You are responsible for both the return shipping cost and the shipping cost of the replacement item.
• Non-Size/Color/Style-Related Dissatisfaction: We do not cover costs for returns due to general dissatisfaction with the product.

Return Process:

• Contact Us Promptly: Contact our customer support within 30 days of receiving your order to initiate an exchange.
• Proof of Purchase: Provide proof of purchase and specify the correct size, color, or style you need.
• Claims for Issues: Claims for misprinted, damaged, or defective items must be submitted within 30 days after receipt. Claims due to our error are covered at our expense.

Additional Return Information:

• Return Address: The return address is listed on your packing slip. You will receive an automated email notification when your returned shipment is received.
• Wrong Address: If the address provided is insufficient, the shipment will be returned to us. You will be liable for reshipment costs after we confirm an updated address with you.
• Unclaimed Shipments: Unclaimed shipments are returned to us, and you will be responsible for the cost of reshipping.
• Sealed Goods: We do not accept returns for sealed goods, such as face masks, due to health and hygiene reasons. Returned face masks will be disposed of and cannot be reshipped.

Special Considerations:

• Customer-Initiated Returns: Please contact us before returning any products. Except for customers in Brazil, we do not refund orders for buyer’s remorse. Returns for products, including face masks and size, color, or style exchanges, are at your expense and discretion.
• Brazilian Customers: If you regret your purchase, contact our customer service within 7 consecutive days of receiving the item and provide a picture of it. If the product has been used or damaged, a refund may not be possible.
• EU Consumers: In accordance with Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not apply to:
  • Goods made to the consumer’s specifications or clearly personalized.
  • Sealed goods unsealed after delivery that are not suitable for return due to health protection or hygiene reasons.

Governing Language: 

This policy is governed and interpreted in accordance with the English language, regardless of any translations made for any purpose.